The Quality-Ready Advantage

The April 2008 copy of QP magazine pays homage to Joseph M. Juran. In 1951, the first edition of Dr. Juran’s “Quality Control Handbook” was published establishing his reputation as an authority on quality.

Dr. Juan’s take on quality control: “For quality in the sense of freedom from deficiencies, the long-range goal is perfection.”

Quality to Dr. Juan also involved the human experience. So, is there such a thing as the perfect customer experience? Well, we’d like to set that standard. In fact, Seapine Software recently joined the ASQ as a sustaining member bringing additional substance behind our commitment.

How about your company? What kind of standard would you like to set? Juran’s take on standards: “Without a standard, there is no logical basis for making a decision or taking action.”