Since the introduction of TestTrack RM earlier this year, I’ve had a chance to demonstrate the product several times to prospects. While the initial feature set of the product is impressive, every once in a while I do hear about features that are not currently available. These become feature requests, which are prioritized and scoped out by our product management team.
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Notifications
Our support group is commonly contacted with email notification problems. This can be tricky to troubleshoot because there are many moving pieces and it is difficult to isolate the cause. This post includes some troubleshooting tips I learned as a member of the support group.
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This page includes sample email templates that can be used with TestTrack Studio. Email templates are used when emails are sent to users, customers, or a manually entered email address.
Email can be used to respond to questions, to inform or alert users of new or escalated items, or even to manage a conversation between users and customers.
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