I recently got a call from our Support manager about a customer who was upset that TestTrack “wasn’t working and was performing horribly” and they were not happy with us. Support had already confirmed that it wasn’t a functionality issue so there wasn’t much else they could do. They asked me if I would I be able to at least review the customer’s setup? So I took the call and 2 minutes into it I knew there was something completely out of whack with their implementation.
First, the company was a supplier to BMW and the “horrible performance” was in exchanging data through the BMW defect exchange interface. We’ve done several implementations of exactly that interface over the past couple of years without any performance issues.
Continue reading…
